Terms of service
Terms and Conditions
Effective Date: 03 December 2025
Welcome to L'Occitane Pakistan. These Terms and Conditions ("Terms") govern your use of our website [ https://pk.loccitane.com/] and any associated services provided by L'Occitane Pakistan (referred to as "we," "us," or "our"). By accessing or using our website, you agree to be bound by these Terms.
Please read these Terms carefully before using our website.
1. About Us
L'Occitane Pakistan is a luxury fashion retailer based in Karachi, Pakistan, specializing in
international luxury apparel, shoes, and accessories. We offer officially licensed products from world-renowned brands for retail and distribution within the region.
2. Eligibility
To use this site, you must be at least 18 years old or have the consent of a parent or guardian. By using our services, you warrant that you have the legal capacity to enter into a binding contract.
3. Products and Availability
All products displayed on our website are subject to availability. We reserve the right to limit the quantities of any products or discontinue any item at any time without notice.
We strive for accurate product descriptions, pricing, and images. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.
4. Pricing and Payments
All prices are listed in Pakistani Rupees (PKR) unless otherwise specified. Prices are subject to change without notice. Payment can be made through our secure payment gateway using credit/debit cards, bank transfers, or other methods as made available.
5. Order Confirmation
All orders will be confirmed via phone call the same day the order is placed. If not confirmed on the first call, our team will attempt 2 more times - if an order goes unconfirmed via phone call, it will be cancelled on our end and customers will have to place another order.
6. Shipping and Delivery
We deliver across Pakistan. Delivery times may vary based on location and availability. Delays caused by third-party shipping services are beyond our control.
7. Returns and Exchanges
We accept returns and exchanges within 7 days of delivery, provided the item is unused, in its original condition, and accompanied by the original receipt. Certain products, such as sale items or intimate apparel, may not be eligible for return. For full details, please refer to our Returns Policy.
8. Intellectual Property
All content on our website, including logos, designs, text, graphics, and images, is the property of L'Occitane Pakistan or its brand partners and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without prior written permission.
9. Third-Party Links
Our website may contain links to third-party websites that are not affiliated with L'Occitane Pakistan. We are not responsible for the content, policies, or practices of such websites and encourage you to review their terms and conditions independently.
10. User Conduct
You agree not to use the website in any unlawful manner, violate any local, national, or
international law or regulation, or attempt to gain unauthorized access to our systems or user data.
11. Disclaimer of Warranties
Our services and products are provided “as is” and “as available” without any warranties of any kind, either express or implied. We do not guarantee that the website will be error-free or uninterrupted.
12. Limitation of Liability
To the fullest extent permitted by law, L'Occitane Pakistan shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of the website or the purchase of our products.
13. Indemnification
You agree to indemnify, defend, and hold harmless L'Occitane Pakistan and its affiliates, officers, directors, and employees from any claims, damages, or expenses arising out of your use of the website or breach of these Terms.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Karachi.
15. Changes to Terms
We reserve the right to modify these Terms at any time without prior notice. Your continued use of the website after any such changes constitutes your acceptance of the new Terms.
16. Contact Us
If you have any questions about these Terms, please contact us at:
L'Occitane Pakistan
Karachi, Pakistan
Email: loccitanepk@gmail.com