Refund policy

Return and Refund Policy

Last Updated: 1/21/2025

Thank you for shopping at L'Occitane Pakistan. We strive to provide high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

We accept returns under the following conditions:

The item must be unused, unwashed, and in its original packaging.
The return request must be initiated within 7 days of receiving the order.
The product must be returned with all original tags and accessories.
Custom or personalized items cannot be returned unless they are defective or incorrect.
For in-store returns, the original receipt must be presented.

How to Initiate a Return:

Email us at support@designdistrict.pk with your order number and reason for return.
Our team will guide you through the return process.
Once approved, you will be required to send the item back to our return address.
The customer is responsible for return shipping costs unless the return is due to a defect or incorrect item sent by us.

2. Refunds

Refunds will be processed under the following circumstances:

If the returned item meets our return conditions, a refund will be issued within 7-10 business days after inspection.
Refunds will be processed to the original payment method used during the purchase.
In case of Cash on Delivery (COD) orders, refunds will be provided as store credit or via bank transfer.
Shipping and handling charges are non-refundable.

3. Exchanges

We offer exchanges for:

Defective or damaged items.
Incorrect products received.

To request an exchange, follow the same process as returns and mention that you prefer an exchange.

4. Order Cancellations

Orders can only be canceled within 24 hours of placement.
Once the order is shipped, it cannot be canceled.
A full refund will be issued for cancellations made within the allowed timeframe.